How to Apply:
Job Description:Cairo929 is seeking a Process Trainer to join our dynamic team.
Cairo929 is a leading technology-enabled global business services company focused on enhancing customer engagement and improving business performance. We collaborate with forward-thinking executives worldwide to future-proof their businesses and exceed customer expectations.
Role and Key Responsibilities:
Classroom Management: Oversee the daily functional direction of agents in the training program, monitor student progress, provide coaching and developmental feedback, and offer readiness recommendations.
Training Delivery: Utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning methods using various delivery modalities.
Material Preparation: Prepare and deliver training materials through classroom sessions, hands-on demonstrations, and supportive activities.
Performance Metrics: Be accountable for achieving individual training performance metrics.
Transition Support: Collaborate with Operations to ensure a smooth transition of agents from training to the production environment, ensuring competency levels meet business needs.
Product Knowledge Maintenance: Stay updated on relevant product knowledge for each account by taking calls, attending client and cross-functional meetings, and performing side-by-side observations
.Communication: Ensure consistent and effective communication with managers, peers, and other resource groups, including informal daily interactions with clients.
Instructional Design Support: Assist the Instructional Design team in creating and developing training materials for various instructional delivery methods, including computer-based training, interactive classroom training, and written job aids.
Training Effectiveness: Measure the effectiveness of training programs through feedback methods such as focus groups, interviews, and surveys, and enhance training resources and programs based on evaluation results.
Curriculum Recommendations: Suggest curriculum modifications to the Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis.
Continuous Learning: Engage in a continuous learning culture by staying informed on change management, product and service releases, policies, processes, and procedures.
Key Skills and Knowledge:
Training Expertise: Proven experience in training methodologies and soft skills (communication, critical thinking, time management, team building, etc.).
Communication: Strong written and verbal communication skills.
Technical Proficiency: Proficient in Microsoft Office.Multi-tasking: Demonstrated ability to multi-task, prioritize, and meet deadlines.
Self-Motivation: A self-starter with a sense of urgency who works well under pressure.
Interested candidates are invited to submit their resume outlining their relevant experience and why they are a good fit for this role to info@cairo929.com with the subject line “Process Trainer Application – [Your Name]”. Join Cairo929 and be part of a team dedicated to fostering a positive and productive work environment. We look forward to welcoming you!
Cairo929 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
